During the pandemic, organisations stepped up to help employees manage new stresses related to health, home-schooling and working from home. Now, as we’re seeing the cost of living crisis pile on additional pressures, leaders are considering financial wellbeing too. On top of this, we’re adjusting to what long-term hybrid working looks like and how this new way of working might affect stress levels.
Managing workplace stress starts by recognising the signs of stress at work, listening to how people are feeling, and finding ways to combat stress. Below, we explore how organisations can help employees feel less stressed, and what managers can do to support their teams.
Workplace stress is the emotional, physical and psychological strain experienced by employees due to the demands, pressures and challenges present in their work environment. It arises when the demands of the job exceed an individual’s ability to cope effectively, leading to a state of imbalance, discomfort, burnout or active disengagement. This stress can result from a variety of factors, including workload, role ambiguity, interpersonal conflicts, time constraints and organisational changes.
Workplace stress is not solely limited to the tasks and responsibilities of a job; it also encompasses the broader context in which work is carried out. This includes interactions with colleagues, supervisors, and the overall work culture. The feeling of stress can be short-term, as in response to a specific project deadline, or it can become chronic and pervasive if the stressors persist over an extended period.
The effects of workplace stress can ultimately extend beyond the workplace itself, impacting an employee’s overall well-being, relationships and physical health. Recognising and addressing workplace stress is key to maintaining a healthy and productive workforce, as well as fostering a positive work environment that promotes employee engagement and satisfaction.
A statistic can go a long way to clearly illustrating the scope and reality of a problem. Knowing this, we’ve put together a few statistics relating to stress in the workplace:
Stress at work can stem from a variety of factors, both individual and organisational. These causes can vary based on the nature of the job, the work environment and the specific circumstances of each employee.
Some of the main causes of stress at work include:
Crucially, these are factors that can be acted on – within teams and at an organisational level. People Insight’s model for measuring wellbeing, THRIVE, has combined these factors with additional research about wellbeing to create a robust employee wellbeing survey question set. It also includes demographic questions that help add further context to your survey results.
It’s one thing to appreciate the importance and seriousness of stress at work – it’s quite another to anticipate when this stress is becoming a problem. Below are a few warning signs and signs of stress at work that you should keep an eye out for:
It’s important to note that the presence of one or more of these signs doesn’t necessarily indicate much, as stress can present differently in individuals. However, if you notice a consistent pattern of these signs over time, it’s a strong indication that an employee might be experiencing high levels of stress and approaching burnout.
Stress and burnout are related yet distinct experiences. Stress is a natural response to excessive demands or pressures, triggering the body’s “fight or flight” response. It often leads to feelings of tension, anxiety and fatigue. Burnout, on the other hand, is a chronic state of physical, emotional and mental exhaustion that results from prolonged and unmanaged stress.
While stress is typically temporary and can be resolved with adequate rest and coping strategies, burnout is a more severe condition that requires more comprehensive intervention. Burnout encompasses feelings of detachment, cynicism and a sense of reduced personal accomplishment. It often leads individuals to feel emotionally drained, disengaged from work, and unable to meet their responsibilities.
Essentially, stress is a response to immediate pressures, while burnout is a result of stress that is left unaddressed over a long period of time. While addressing stress can prevent burnout, burnout requires a more intensive approach involving self-care, direct assistance and changes in the work environment. Recognising the signs of both stress and burnout is essential to promote employee well-being and create a healthier work environment.
Everyday ‘stresses’ | A stress ‘problem’ | Burnout |
Feeling a challenge, stretch, or pressure that we are resilient enough to manage without any significant effect. | Stress becomes a problem when we have feelings and behaviours related to anxiety, and can’t cope, which has negative outcomes right now that need addressing. | Burnout occurs when there is a long-term failure to cope with negative work conditions and stress. It is characterised by profound exhaustion, cynicism and feelings of incompetence, and can lead to depression. |
It appears hybrid working is here to stay – which is a good thing! Working from home allows for more deep work, free from the interruptions of the office, and greater flexibility. However new research suggests hybrid working, if not properly managed, could increase levels of stress at work.
Working from home can increase productivity. For example, a new report by Scalable shows that nearly one-third of employees feel more productive working from home. Yet the same research reveals that 31% of people find it harder to switch off and 30% work longer hours when working from home.
In fact, 20% of UK hybrid workers feel “always on” and cite the difficulty to adapt to the boundaries between home and work as a major factor.
Hybrid working also brings new stresses and pressures for line managers, such as overcoming proximity bias and shifting to measuring outputs over hours at a desk.
Read on: 7 tips for leading hybrid teams
On top of that, a lack of proper equipment means that hybrid workers in the UK can lose up to 6 hours a week to tech trouble. They make this time up by working late or at the weekends which only increases their levels of stress and frustration.
With less visibility of the signs of stress, how can line managers help hybrid team members handle stress at work?
Hybrid working is just a token gesture if not backed up by the trust of managers. To reduce levels of stress, managers must change their behaviours to actively demonstrate trust. This includes giving them a choice over their hybrid working schedule.
Constantly checking in, dictating the days employees are in the office, or sending emails late at night undermines employee autonomy and threatens to ruin the employer employee relationship – already under pressure from a new way of working.
The pressure to be ‘always on’ can also lead to digital presenteeism – when employees feel under pressure to always be available via email, text, phone, Zoom or Teams. Presenteeism usually means the need to prove to their manager or supervisor that they are working just as hard at home (despite having completed a full day’s work). And it increases levels of stress and exhaustion.
A fundamental driver of employee engagement is knowing what’s expected of your role and feeling this is fair and equal to your peers. It makes sense then that stress at work is often prompted by uncertainty over how to behave or what is acceptable. For hybrid workers, this can be heightened by the physical separation – it’s much harder to see what others are doing and learn what’s OK.
Help employees tackle these stresses by being clear on the behaviours you expect from employees. Next, apply this equally across home, office and hybrid staff. For example, whether working from home or in the office team members are able to flex their day to accommodate appointments or commitments.
It’s also up to you as a line manager to role-model these behaviours. Preaching about wellbeing while sending late-night emails (and chasing up first thing) sends the wrong message. Instead, reflect on how your working habits might need adjusting to match what you are suggesting to your team.
Organisations have a legal duty to protect their workers from stress at work by assessing the risk and taking measures to control it. This is easier to do in smaller organisations, or when teams work in the office together. However, with more people working remotely or on different patterns it’s harder for managers to check in on how people are doing. Employee surveys, 1:1s and team catch-ups can help identify how people are feeling and where the issues lie.
An employee wellbeing survey measures the mental and emotional wellbeing of your people and highlights the factors driving their survey responses. People Insight’s wellbeing surveys are based on THRIVE, our model for measuring wellbeing. Organisations can either run a wellbeing pulse survey or add an index of wellbeing questions into their wider survey.
THRIVE offers organisations a robust and relevant measure of workplace stress and wellbeing. Designed by People Insight’s organisational psychologists, THRIVE is based on academic and applied research alongside our extensive practical research.
After your organisation runs an employee survey or employee wellbeing survey, as a manager you will see the survey results for your team. Acting on these survey results is vital so your team can see the value of sharing their feedback.
On top of these, there are ways to help your team cope with feeling stressed or anxious in their day-to-day role.
Below are some suggestions for how managers can help individuals manage stress at work.
To measure, track and improve levels of stress and employee engagement within your organisation, get in touch for an employee survey. We’ve helped businesses around the country to boost productivity, performance and morale over the long term through actionable, meaningful surveys.