Difference between Employee Experience vs. Employee Engagement

What’s the difference between employee experience vs. employee engagement?

The benefits of employee engagement are long established, however we tend to measure engagement at a specific moment in time, for example via an annual employee survey. In order to consider the full employee journey, employee experience extends this approach to consider how engaged people feel at every touchpoint.

What do we mean by employee engagement?

What do we mean by employee experience?

As Josh Bersin puts it: “Employees look at everything that happens at work as an integrated experience that impacts daily life in and outside the workplace, including overall physical, emotional, professional, and financial well-being.”

With this in mind, we can look at employee experience as an employee-centric way of thinking. Strategic decisions consider questions such as:

• “How will our people perceive this?”
• “What impression are we giving our people if we act this way?”
• “How will our people feel about this change?”

Employee engagement is the end goal of this activity. If you improve the employee experience, you are likely to achieve more engaged employees as a result.

What does this mean for your organisation?

Download our eBook to learn: 

• Employee experience vs Employee engagement difference
• How to map out the employee journey
• The benefits of optimising employee experience
• How to measure employee experience and engagement