Introduction
This privacy policy explains what we do with your personal information, what we do to keep it secure, where we collect it, as well as your rights in relation to the personal information we hold about you.
We are committed to ensuring that your privacy is protected. Any personal information given will only be used in accordance with this privacy policy. This policy is subject to any additional terms or other agreements you have with St. Modwen and any applicable laws.
St. Modwen Logistics Limited is the data controller as defined by data protection legislation and is a group company of St. Modwen Properties Limited.
Why do we need your personal information?
We will process your personal information prior to entering into a contractual agreement with you, or to perform an existing contractual arrangement, to meet our legitimate business interest or where it is needed to comply with a legal obligation. We process your information:
- To respond to your enquiry and provide you with the information you have requested
- To understand your needs and provide you with a better service
- To enable the sale or lease of property
- To process payments and refunds
- To enable support for maintenance and repair services
- For internal record keeping
- For handling enquiries
- To improve our products and services
- For customer and user administration
- To send you relevant direct marketing, offers, promotions, events, and news
- To maintain business relationships
- To conduct research, testing, and analysis of our business relations
- To analyse the effectiveness of our advertising to allow us to send more relevant advertising to you
We may periodically send promotional emails about new products, exclusive offers, or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, post or SMS. We may use the information to customise the website according to your interests.
For the purposes indicated above, we will process personal data we receive about you from public and commercial databases.
No automated decision-making is conducted on your personal data.
We will inform you where we need your consent to process your personal information.
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required to do so by law.
How do we collect your personal information?
We collect your personal information directly from you whenever you interact with us, for example:
- when you submit a form on our website or register for one of our events.
- send us a message or supply your business card
- we speak on the phone (note calls are not recorded)
- interact with us on social media
- when you attend one of our sites or events
The types of data we collect includes:
- Your Name
- Email Address
- Company name
- Telephone
- Email address
- Information about your transactions with us
- Information or documentation you provide about yourself, such as identity documents
- CCTV images if your attend a location where we use CCTV recording
- Dietary requirements (if attending a catered event).
We may also collect your personal data from third parties for example:
- From searches of Credit Reference Agencies (CRAs) and Fraud Prevention Agencies (FPAs) of their records relating to you
- From public records (e.g. Companies House)
- From commercial property agents and legal partners
- From direct marketing and mailing lists.
When you visit this website, our web server may automatically record details about your visit, including:
- IP address
- The website from which you visited us
- Type of browser software used
- Modwen website pages that you visit
- Date and duration of your visit to our website
- Your favourite properties or any preferences you’ve saved within our site.
Who do we share your personal information with?
Sometimes we need to share your information with third parties for the following reasons:
- With Google Analytics – for website data (see the use of website cookies – Google Analytics below)
- With direct marketing and mailing lists – to maintain marketing suppression lists and unsubscribe information
With catering companies for events.
How long will we keep your personal information for?
We will not retain your personal information for longer than necessary; we will establish this by considering legal requirements and guidance on the relevant best practice. We will only use your personal data for the purposes for which it was obtained. Should we need to use your personal information for any other purpose we will take appropriate steps to notify you in advance of the change.
Where will your personal information be processed?
Unless otherwise listed below your personal information will be processed by St. Modwen in the United Kingdom subject to contractual restrictions regarding confidentiality and security in line with applicable information protection laws and regulations.
- Google Analytics may process your personal information relating to the use of our website in the United States (see section below)
Use of website cookies – Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer to help us analyse how visitors use our site. The information about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google use this information to evaluate your use of our website, compiling reports on your website activity for pages visited, the duration and bounce rate, while providing other miscellaneous services relating to website activity and usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.
Google will not associate your IP address with any other information held by Google.
You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of the website.
By using our website, you consent to the processing of information about you by Google in the manner and for the purposes set out above. If you want to prevent your information from being used by Google Analytics, you may download the opt-out browser here: https://tools.google.com/dlpage/gaoptout?hl=en
This privacy policy does not cover the links within our website linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
How is your personal information secured?
We have technical and organisational security measures in place to protect your personal information against unauthorised access, misuse, loss, or destruction including:
- Implementing access controls to our information technology, such as firewalls, ID verification and logical segmentation and/or physical separation of our systems and information
- Never asking you for your passwords
- Advising you never to enter any unique identifiers such as account numbers or passwords into an email or after following a link from an email
- We will not disclose your personal information to parties who are not authorised to process them.
What rights do you have?
Under data protection legislation you have rights regarding how your personal information is collected, used, and shared. You have the right to access or obtain a copy of the personal information that we have collected about you, or to review, modify, delete, or to request that we stop processing such personal information.
You also have the right to lodge a complaint with us and/or the UK Information Commissioner’s Office (ICO). You can find out more information about your rights by visiting the ICO website here.
If you are seeking to exercise any of these rights, please contact us using the details in the “Contact Us” section below.
How do you control what your personal information is used for?
If you would like to stop receiving news and offers or promotional information from us, you can do so in the following ways:
- Whenever you receive an email from us you can click the unsubscribe link in the footer of the email
- If you have previously agreed to us sending offers, promotions, events and news about third parties you may change your mind at any time by writing to or emailing us at info@stmodwen.co.uk.
Contact us
If you have any queries about how we use your personal information, or if you want to exercise any of your rights under data protection legislation you can contact the St. Modwen Group Data Protection Officer (DPO) by post or email using the details below:
Group Data Protection Officer
St. Modwen Properties Limited
Longbridge Technology Park
Two Devon Way
Longbridge
Birmingham
B31 2TS
Email: protectinginformation@stmodwen.co.uk
Please note that we will need to verify your identity before we can fulfil any of your rights under data protection law. This helps us to protect the personal information belonging to our customers against fraudulent requests.
Policy changes
This privacy policy was most recently updated in April 2023. We may change this privacy policy from time to time by updating this page. If we make any substantial changes, we will take appropriate steps to bring those changes to your attention.